NHTSA Campaign 13V588000
STEERING:ELECTRIC POWER ASSIST SYSTEM
Filed by Nissan North America, Inc..
NHTSA campaign 13V588000 covers 1 vehicle and concerns the steering:electric power assist system. The repair is free.
What this recall covers
- The defect
- Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
- The risk
- The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
- The fix
- Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Vehicles covered by 13V588000 (1)
Infiniti (1)
Is my car affected?
Being on this list means your year, make and model fall inside campaign 13V588000. It does not mean your individual car does: a campaign covers a range of VINs built in a specific window, and cars either side of that window are untouched.
Check the 17-character VIN from the driver-side dashboard or door jamb against NHTSA's lookup. If it is covered, the dealer must do the work free of charge, regardless of the car's age or mileage.